Privacy Policy

Effective Date: April 2, 2026  |  Last Updated: April 2, 2026

AutotrainSocial (“we,” “us,” or “our”) is a product of Complete3 Tech Solutions LLC, a company registered in the State of Alabama, United States. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you access or use the AutotrainSocial platform, website, and all related services (collectively, the “Service”). By using our Service, you consent to the practices described herein.

1. Information We Collect

1.1 Account & Registration Information
When you create an account, we collect your name, email address, and password (stored in hashed form). You may optionally provide a profile photo, company or organization name, phone number, and billing address.

1.2 Social Media Account Data
Our core service requires you to connect one or more third-party social media accounts (e.g., Facebook, Instagram, X/Twitter, LinkedIn, TikTok). Upon authorization, we receive and store API access tokens, profile identifiers, profile display names, and profile images as permitted by each platform’s API. We never request or store your social media passwords.

1.3 User-Generated Content
We store the content you create, schedule, or upload through the Service, including but not limited to post captions, images, videos, GIFs, documents, saved drafts, caption templates, labels, campaign data, and files stored in the built-in File Manager.

1.4 AI-Generated Content & Prompts
If you use our AI-powered features (content generation, caption writing, auto-posting), we transmit your prompts and relevant context to third-party AI providers such as OpenAI, Google Gemini, or DeepSeek. We may temporarily log prompts and generated outputs to deliver the feature and for debugging purposes. We do not use your AI prompts to train our own models.

1.5 Payment & Billing Information
Payments are processed through third-party payment processors (e.g., Stripe, PayPal). We do not directly collect or store your full credit card number or bank account details. We retain transaction identifiers, subscription plan details, invoice history, and billing contact information for record-keeping and support.

1.6 Usage & Analytics Data
We automatically collect information about how you interact with the Service, including IP address, browser type and version, device type, operating system, referring URLs, pages visited, features used, timestamps, and session duration. This data may be collected via cookies, server logs, and similar technologies.

1.7 Cookies & Tracking Technologies
We use cookies and similar tracking technologies (local storage, session storage) to maintain your login session, remember your preferences, and analyze Service usage. You may configure your browser to refuse cookies, though this may limit certain features of the Service.

2. How We Use Your Information

We use the information collected for the following purposes:

• To provide, operate, and maintain the Service, including scheduling, publishing, and managing your social media content.
• To authenticate your identity and manage your account.
• To process transactions and send related billing and account notifications.
• To deliver AI-powered content generation features by transmitting necessary data to third-party AI providers.
• To store and serve your uploaded media through integrated cloud storage providers (e.g., Amazon S3, Contabo S3) when configured by you.
• To provide analytics, performance reports, and insights on your social media activity.
• To communicate with you about updates, security alerts, support inquiries, and promotional offers (with opt-out available).
• To detect, investigate, and prevent fraudulent, unauthorized, or illegal activity.
• To improve, personalize, and expand the Service based on aggregated usage trends.
• To comply with legal obligations and enforce our Terms of Service.

3. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

3.1 Third-Party Service Providers
We share data with trusted third-party vendors who assist in operating the Service, including payment processors (Stripe, PayPal), cloud hosting and storage providers, email delivery services, AI providers (OpenAI, Google, DeepSeek), and analytics platforms. These providers are contractually obligated to use your data only to perform services on our behalf.

3.2 Social Media Platforms
When you schedule or publish content, we transmit your content (text, media, links) to the respective social media platforms (Facebook/Meta, Instagram, X/Twitter, LinkedIn, TikTok) via their official APIs. Your use of those platforms is governed by their own privacy policies.

3.3 Team Members & Collaborators
If you use team collaboration features, certain account and content data will be visible to team members you have granted access to, in accordance with the roles and permissions you configure.

3.4 Legal Compliance & Protection
We may disclose your information if required by law, regulation, legal process, or governmental request, or if we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others, investigate fraud, or respond to a lawful request.

3.5 Business Transfers
In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction. We will notify you of material changes via email or a prominent notice on the Service.

4. Data Storage & Security

Your data is stored on secure servers located in the United States. We implement industry-standard technical and organizational safeguards, including encryption in transit (TLS/SSL), encrypted password storage (hashing), role-based access controls, regular security assessments, and secure cloud infrastructure. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Service. Upon account deletion, we will remove or anonymize your data within 90 days, except where retention is required for legal, accounting, or compliance purposes. Aggregated, anonymized data that cannot identify you may be retained indefinitely for analytical purposes.

6. Your Rights & Choices

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Access & Portability: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your personal data, subject to legal retention requirements.
• Restriction: Request that we limit the processing of your data in certain circumstances.
• Objection: Object to our processing of your data for direct marketing purposes.
• Withdraw Consent: Where processing is based on consent, you may withdraw it at any time.
• Disconnect Accounts: You may revoke our access to any connected social media account at any time through your account settings or through the respective platform’s app permissions.

To exercise any of these rights, please contact us using the information in Section 11.

7. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to request deletion, and the right to opt out of the sale of personal information. As stated above, we do not sell your personal information. To submit a verifiable consumer request, please contact us at the details provided in Section 11.

8. International Users

If you access the Service from outside the United States, please be aware that your information will be transferred to, stored, and processed in the United States where our servers are located. By using the Service, you consent to the transfer of your information to the United States. If you are located in the European Economic Area (EEA), United Kingdom, or other regions with data protection laws, we process your data on the basis of your consent, contractual necessity, or our legitimate business interests.

9. Children’s Privacy

The Service is not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected data from a child under 16, we will take steps to delete such information promptly. If you believe a child has provided us with personal data, please contact us immediately.

10. Third-Party Links & Integrations

The Service may contain links to third-party websites, services, or integrations (including social media platforms, cloud storage providers, link shortening services, and stock photo libraries). We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. We will notify you of material changes by posting the updated policy on this page with a revised “Last Updated” date and, for significant changes, by email or in-app notification. Your continued use of the Service after such changes constitutes your acceptance of the updated policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Complete3 Tech Solutions LLC
Birmingham, Alabama, United States
Email: privacy@autotrainsocial.com